It sounds like Google's scary-natural AI voice calling could wind up in a call center. An unnamed insurance company has shown interest in the tech, according to The Information, where Duplex could "handle simple and repetitive customer calls" before...
Google’s voice-calling AI could handle your next insurance claim
It sounds like Google's scary-natural AI voice calling could wind up in a call center. An unnamed insurance company has shown interest in the tech, according to The Information, where Duplex could "handle simple and repetitive customer calls" before...
In the near future, Amazon's Alexa could be on the other end of your next call to tech support. With call centers expected to become a more than $15 billion industry in the next five years, the online retail giant has apparently identified another ma...
There are certainly ways to use tech to augment customer service, like Twitter's auto-replies for public-facing business accounts. But if you've called a large company's helpline and gotten a representative that was atypically, unusually helpful, lat...
TalkTalk just can't catch a break. Late last year, the quad-play provider suffered a "significant and sustained cyberattack" that resulted in the personal details of over 150,000 customers being stolen. It was the second serious breach in as many yea...