ADL’s report on racist Steam Community posts prompts a letter from Virginia senator

A damning report from the Anti-Defamation League published Thursday on the “unprecedented” amount of racist and violent content on Steam Community has prompted a US Senator to take action. In a letter spotted by The Verge, Senator Mark Warner (D-VA) asked Valve CEO Gabe Newell how he and his company are addressing the issue.

“My concern is elevated by the fact that Steam is the largest single online gaming digital distribution and social networking platform in the world with over 100 million unique user accounts and a user base similar in scale to that of the ‘traditional social media and social network platforms,’” Warner wrote.

The senator also cited Steam’s online conduct policy that states users may not “upload or post illegal or inappropriate content [including] [real] or disturbing depictions of violence” or “harass other users or Steam personnel.”

“Valve must bring its content moderation practices in line with industry standards or face more intense scrutiny from the federal government for its complicity in allowing hate groups to congregate and engage in activities that undoubtedly puts Americans at risk,” Warner writes.

Congress doesn’t have the ability to take action on Valve or any platform except to shine light on the problem through letters and committee hearings. The Supreme Court overturned two state laws in June that prevented government officials from communicating with social media companies about objectionable content. 

This also isn’t the first time that Congress has raised concerns with Valve about extremist and racist content created by users or players in one of its products. The Senate Committee on the Judiciary sent a letter to Newell in 2023 to express concerns about players posting and spouting racist language in Valve’s multiplayer online arena game Dota 2.

We reached out to Valve for comment. We will update this story if we receive a statement or reactions from Valve.

This article originally appeared on Engadget at https://www.engadget.com/social-media/adls-report-on-racist-steam-community-posts-prompts-a-letter-from-virginia-senator-214243775.html?src=rss

Google is being targeted for oversight by the Consumer Financial Protection Bureau

The Consumer Financial Protection Bureau has started the process of placing Google under federal supervision, an action which could create new standards for how the federal government can oversee big tech if the effort is successful. Falling under the CFPB's supervision would subject Google to regular inspections and scrutiny, although the exact aims of the department's efforts have not been fully disclosed. However, it has been an ongoing project for some time, as sources told The Washington Post that Google has been fighting against this move by the CFPB for months.

This department was created in 2008 in response to the financial crisis that year, and its objective is to protect consumers from unfair or deceptive financial practices. The CFPB primarily focuses on businesses such as banks and credit unions, but Director Rahit Chopra has voiced an interest over recent years in subjecting tech companies that offer financial products to similar oversight. For instance, the bureau began an investigation into app store payments systems from Amazon, Apple, Facebook, Google, PayPal and Square back in 2021.

The preliminary moves by the CFPB to oversee Google, and the agency's entire scope of operation, will likely be impacted by Donald Trump's return to the presidency in early 2025.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/google-is-being-targeted-for-oversight-by-the-consumer-financial-protection-bureau-181032853.html?src=rss

Shell wins appeal in Dutch court after three-year battle against green groups

Climate activists won against Shell in 2021 when a Dutch court commanded the oil giant to reduce its carbon emissions by 45 percent by the end of 2030. Three years later, Shell managed to win its appeal against this ruling. In the court's view, Shell doesn’t have a “social standard of care” to curtail emissions, the BBC reports.

The 2021 ruling was noteworthy, as it was the first time a court made a private company obey the 2015 Paris Agreement in addition to Dutch law. However, the appeals court judge said that while Shell had an obligation to reduce emissions, a 45 percent cut could not be established as there is no universally accepted amount. Shell’s statement says it’s planning to reduce its products’ carbon intensity by a comparatively paltry 15 to 20 percent by 2030 compared to a 2016 baseline.

The 2021 ruling would only be effective in the Netherlands as well. Shell wouldn’t have been legally obligated to follow the lower court's ruling for its operations outside Dutch territory. Now even that small gain is off the table for now.

The activists, who are largely associated with Milieudefensie (the Dutch branch of Friends of the Earth), issued a statement promising to continue the fight against climate change. “Large polluters are powerful. But united, we as people have the power to change them,” said Donald Pols, Director of Milieudefensie. They’re now trying to take the case to the Supreme Court, but getting a final verdict will likely take years.

This article originally appeared on Engadget at https://www.engadget.com/science/shell-wins-appeal-in-dutch-court-after-three-year-battle-against-green-groups-165543894.html?src=rss

The FCC will review the broadband industry’s lousy customer support

The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on Wednesday it’s opening a formal proceeding to review the customer support from cable, broadband, satellite TV and home voice service providers.

The review will cover customers' friction points when contacting telecom industry providers. These include hard-to-cancel subscriptions, getting stuck in “doom loops” when trying to reach a human, sneaky automatic renewals and shoddy accessibility options for folks with disabilities.

“We can and should expect consistent, transparent, and helpful customer service from the communications companies that provide so many services that are so vital in our day-to-day lives,” FCC Chairwoman Jessica Rosenworcel wrote in a press release announcing the inquiry. “No one should get stuck in a doom loop trying to cancel a subscription or just get a human being to help resolve their service problems.”

The FCC wants to simplify customer cancelation options, requiring providers to offer more choices and transparent disclosures at the point of sale and on bills. In addition, it hopes to mandate explicit customer consent before automatically renewing services and helping customers get easier access to live reps without bouncing through endless phone trees. It also aims to improve the accessibility of customer service resources for people with disabilities.

Other finer points on the agenda include extending current regulations for cable operator installation, outage and service call rules to include satellite TV, voice and broadband services. Finally, it wants “current cable operator customer service requirements to reflect marketplace and technology changes.”

The Commission adopted the Notice of Inquiry with a 3-2 vote “with the majority highlighting the importance of customer support.” For starters, the FCC will build a public record of where these customer service points stand today and what specific regulations it could adopt to make things smoother for families and businesses.

The inquiry is part of a larger effort to crack down on everyday headaches that waste time and money. Earlier this month, the FCC launched an inquiry into the broadband industry’s nonsensical, profit-grabbing data caps. This summer, Verizon paid a $1 million fine to settle an investigation into a 2022 outage that prevented hundreds of emergency calls from going through. Meanwhile, the FTC recently ratified its “click-to-cancel” rule, making ending subscriptions easier.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/the-fcc-will-review-the-broadband-industrys-lousy-customer-support-204329886.html?src=rss

Huawei appears to still be using TSMC chips despite US sanctions

A Canadian research firm called TechInsights took a deep dive on one of Huawei’s artificial intelligence accelerators and found a chip manufactured by Taiwan Semiconductor Manufacturing Company (TSMC). Bloomberg spoke with several people familiar with the investigation who asked to remain anonymous since TechInsights’ report has been released to the public. 

The anonymous sources says TechInsights’ investigation found an Ascend 910B chip made by TSMC in one of Huawei’s AI accelerators. The company that conducted the investigation declined to comment.

Reuters reports that TechInsights informed TSMC of its findings before publishing its report. This prompted TSMC to notify the US Commerce Department earlier this month. The Financial Times reports, citing people familiar with the matter, that TSMC told the department that a customer had placed orders for a chip similar to Huawei's Ascend 910B. One of the FT's sources said that TSMC "had spoken both to the customer involved and to the commerce department" after recieving the suspicious order.  

The US Commerce Department implemented additional trade restrictions against Huawei that barred the electronics company from obtaining chips made by foreign firms. Earlier this year, the US government tightened its restrictions even further by revoking its licenses with Intel and Qualcomm to produce chips for its devices.

TSMC denied that it had a working relationship with Huawei since mid-September of 2020 in a statement provided to the Commerce Department. TSMC also told Bloomberg that it hasn’t produced any chips for Huawei due to the amended restrictions. Huawei denied that it had ever “launched the 910B chip.”

This isn’t the first time Huawei has been caught trying to subvert US sanctions and trade restrictions. Bloomberg also uncovered in May that Huawei funded secret research in the US at universities including Harvard by funneling the money through a Washington-based scientific research foundation called Optica. The foundation said it decided to return the money in June and chief executive officers Elizabeth Rogen and Chad Stark stepped down the following August.

Update, October 22, 7:10PM ET: This story was updated after publish with more details from the Financial Times' reporting on the matter.

This article originally appeared on Engadget at https://www.engadget.com/big-tech/huawei-appears-to-still-be-using-tsmc-chips-despite-us-sanctions-222617636.html?src=rss

SpaceX is suing the California Coastal Commission for not letting it launch more rockets

Last week, the California Coastal Commission rejected a plan for SpaceX to launch up to 50 rockets this year at the Vandenberg Space Force Base in Santa Barbara County. The company responded yesterday with a lawsuit, alleging that the state agency's denial was overreaching its authority and discriminating against its CEO.

The Commission's goal is to protect California's coasts and beaches, as well as the animals living in them. The agency has control over private companies' requests to use the state coastline, but it can't deny activities by federal departments. The denied launch request was actually made by the US Space Force on behalf of SpaceX, asking that the company be allowed to launch 50 of its Falcon 9 rockets, up from 36.

While the commissioners did raise concerns about SpaceX CEO Elon Musk's political screed and the spotty safety records at his companies during their review of the launch request, the assessment focused on the relationship between SpaceX and Space Force. The Space Force case is that "because it is a customer of — and reliant on — SpaceX’s launches and satellite network, SpaceX launches are a federal agency activity," the Commission review stated. "However, this does not align with how federal agency activities are defined in the Coastal Zone Management Act’s regulations or the manner in the Commission has historically implemented those regulations." The California Coastal Commission claimed that at least 80 percent of the SpaceX rockets contain payloads for Musk's Starlink company rather than payloads for government clients.

The SpaceX suit filed with the Central District of California court is seeking an order to designate the launches as federal activity, which would cut the Commission's oversight out of its future launch plans.

This article originally appeared on Engadget at https://www.engadget.com/science/space/spacex-is-suing-the-california-coastal-commission-for-not-letting-it-launch-more-rockets-204610537.html?src=rss

FTC ratifies ‘click-to-cancel’ rule, making it easier for consumers to end subscriptions

The Federal Trade Commission has made it easier for consumers to cancel subscriptions. In a decision that went down along party lines, the agency voted to ratify a “click-to-cancel” rule that will require providers to make it as easy to cancel a subscription as it is to sign up for one. First proposed last year, the rulemaking prohibits companies from misrepresenting their recurring services and memberships, as well as failing to clearly disclose any material terms related to those offerings.

“Too often, businesses make people jump through endless hoops just to cancel a subscription,” said Chair Lina Khan. “The FTC’s rule will end these tricks and traps, saving Americans time and money. Nobody should be stuck paying for a service they no longer want.”

After considering more than 16,000 comments on the matter, the FTC decided not to write the final rulemaking as originally proposed. Most notably, the agency scrapped a proposal that would have required companies to provide consumers with annual reminders for subscription renewals. It also won’t mandate a rule that would have forced sellers to obtain the consent of those seeking to cancel a subscription before telling them about potential modifications to their plan or reasons why they should continue paying for a service.

A separate statement issued by Commissioner Rebecca Slaughter (PDF link) provides insight into the decision. Essentially, the agency felt the FTC Act doesn’t give it the authority to require a renewal notice. I’ll note here that the dissenting opinion (PDF link), written by Republican Commissioner Melissa Holyoak, contends that the entire rulemaking is overly broad, and accuses the Democratic majority of attempting to push through the change before next month's election.

“Americans understand the importance and value of such a requirement; many have discovered that they or their parents had been paying for years or even decades for a service wholly unused, such as a dial-up internet service from the 1990s,” Slaughter writes in her statement. “… Of course, we are always mindful that our authority under the FTC Act to issue rules under section 18 has limits; sometimes, as here, those limits prevent us from codifying in a rule practices that we might, as a matter of policy, prefer to require explicitly.”

Slaughter points out that state and federal lawmakers do have the authority to mandate renewal notices, and notes some states, such as Virginia, have even recently gone down that path. “The comment record compiled in this rulemaking proceeding strongly supports the wisdom of federal and state legislators’ carefully considering adopting such a law,” Slaughter writes.

Provided there’s no legal challenge to the FTC’s decision, today’s rulemaking will go into effect 180 days after it is published in the Federal Register. When the agency moved to ban noncompete clauses earlier this year, a federal judge in Texas issued a nationwide injunction. That decision is still stuck in legal limbo. 

This article originally appeared on Engadget at https://www.engadget.com/big-tech/ftc-ratifies-click-to-cancel-rule-making-it-easier-for-consumers-to-end-subscriptions-160752238.html?src=rss

X is back in Brazil after a five-week ban

X is coming back online in Brazil after officials lifted a ban that took the service offline for five weeks. Supreme Court Justice Alexandre de Moraes said Tuesday that regulators could “take steps to resume the platform's service” as the company had complied with the court’s demands.

The order for now ends a long-running dispute between Elon Musk’s X and Moraes. Moraes had demanded X block certain accounts in Brazil, which the company had described as “censorship orders.” The dispute also ensnared Starlink, which had its Brazilian bank accounts frozen after X initially refused to cooperate with the Supreme Court’s demands. The company eventually relented by blocking the accounts in question and paying close to $5 million in fines.

“X is proud to return to Brazil. Giving tens of millions of Brazilians access to our indispensable platform was paramount throughout this entire process,” the company wrote in a statement. “We will continue to defend freedom of speech, within the boundaries of the law, everywhere we operate.”

While the standoff is now over, X’s outage in Brazil helped boost at least one rival: Bluesky. The service, which began as a project at Twitter under former CEO Jack Dorsey, said it added more than 2 million new users in the days immediately following the ban.

This article originally appeared on Engadget at https://www.engadget.com/social-media/x-is-back-in-brazil-after-a-five-week-ban-231406758.html?src=rss

The White House has started posting on Reddit

Social media can play a critical role in spreading information (and misinformation) during a crisis. In an effort to promote the former and curb the latter, the White House has started getting active on Reddit. 

The profile was created on January 7, 2021, the day after insurrectionists stormed the Capitol in Washington DC. However, today was the first time the account did any public posting. All of the posts from the White House profile today have been sharing information related to relief efforts in response to Hurricane Helene and Hurricane Milton, which have been causing devastation along the east coast of the US. So far, the content shared on Reddit is very similar to what the official White House team is posting on X.

While today is the debut of a non-partisan White House account, federal officials have taken to the subreddits in the past. Barack Obama hosted an AMA on the platform during his tenure, but it was under his own account rather than through the auspices of the office.

This article originally appeared on Engadget at https://www.engadget.com/social-media/the-white-house-has-started-posting-on-reddit-230533023.html?src=rss

X is reportedly now complying with orders from Brazil’s Supreme Court

X is reportedly reversing course after weeks of refusing to comply with conditions set by the Brazilian Supreme Court that would allow it to operate in the country again. According to The New York Times, the company’s lawyers said in a Friday court filing that X has named a legal representative in Brazil as demanded by justice Alexandre de Moraes and removed accounts that the judge had identified as a threat to democracy, along with paying the fines it owed. But, the publication also reports that the Brazil Supreme Court has said X did not submit all the necessary paperwork, and now has five days to do so.

The paperwork X failed to submit is that which would prove it formally appointed a legal representative in Brazil, as required by Brazilian law, according to Reuters. X named Rachel de Oliveira Conceicao as its new legal representative in the filing on Friday. The company has been working to restore service to users in Brazil after it was blocked at the end of August, and briefly came back online earlier this week using Cloudflare’s DNS. But, it said that this was “inadvertent and temporary.” In a statement, an X spokesperson said at the time, “While we expect the platform to be inaccessible again in Brazil soon, we continue efforts to work with the Brazilian government to return very soon for the people of Brazil.”

Brazil has threatened X and Starlink with daily fines of nearly $1 million if they do not comply with the ban in the country. Justice Moraes also made it so users in Brazil could be fined roughly $8,900 if caught using a VPN to access X. The company’s latest move is a step toward resolving the issue and potentially bringing X back to Brazil legally.

This article originally appeared on Engadget at https://www.engadget.com/social-media/x-is-reportedly-now-complying-with-orders-from-brazils-supreme-court-170651920.html?src=rss