It’s apparently easier to claim that you are loyal to a brand which enjoys permanent spotlight than actually practicing it in real life. Though Apple fans have been looked upon with skepticism every...
Reducing customer departures and defections has become a chief priority for most communications service providers as markets mature and competition intensifies. So why do high levels of customer...
As a customer service consultant and speaker, my feeling is that, at its heart, customer service is customer service, period. It’s humans — and the systems and technology created by those humans —...