As a customer service consultant and speaker, my feeling is that, at its heart, customer service is customer service, period. It’s humans — and the systems and technology created by those humans —...
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B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)
As a customer service consultant and speaker, my feeling is that, at its heart, customer service is customer service, period. It’s humans — and the systems and technology created by those humans —...