It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus -- it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get y...
T-Mobile tackles lousy customer service with ‘Team of Experts’
It's no secret that a lot of carrier tech support is lousy. It's not just that you have to wade through menus -- it's that you're often pushed between support agents who only have the foggiest idea of your service history and are encouraged to get y...
Apple is determined to show that it's investing in the US economy despite its tax moves and foreign manufacturing. The company has announced a slew of investments it claims will pump a total of $350 billion into the US economy, highlighted by its fo...
Plenty of companies offer chat support to troubleshoot problems with your phone. But do you really want to talk to another human for what could be a simple fix? You don't have to... if you have a Pixel 2. Android Police has discovered that you can...
If you've had to call Verizon customer service recently, you might want to keep a close eye on your data. ZDNet has learned that an employee at a carrier partner, Nice Systems, exposed 14 million residential customer records from the past 6 months on...
The Federal Trade Commission isn't letting up in its quest to rid the world of tech support scammers. Officials have launched a legal campaign, Operation Tech Trap, in a bid to crack down on frauds that rely on a mix of web pop-ups and phone calls t...