Many high profile brands and companies have a customer service chat bot function on their website. Indeed, some research suggests that by 2020 conversational AI will be the main go-to for customer support in large organizations. But as the current te...
Nuance’s AI uses real interactions to make chat bots smarter
Many high profile brands and companies have a customer service chat bot function on their website. Indeed, some research suggests that by 2020 conversational AI will be the main go-to for customer support in large organizations. But as the current te...
When Samsung revealed its oddly shaped, Bixby-powered Galaxy Home last year, many of expected the company to launch it immediately. That, uh, didn't happen. It's been five months since then, and Samsung still refuses to discuss when its first sma...
While voice assistants have grown in popularity over recent years, many people still hesitate to use them in public spaces, and that's a problem Microsoft is looking to tackle. In a patent filing, the company notes that for a number of reasons -- not...
After self-driving cars and smart speakers, Russian search engine giant Yandex is getting into smartphones. Its debut handset, fittingly titled "Yandex.Phone," is an entry-level Android device that's hooked up to its massive ecosystem. That essential...
AdLingo, a marketing platform fresh out of Google's Area 120 incubator program, is making advertisements "conversational" with the help of AI. AdLingo doesn't build its own chatbots, but instead connects third-party chatbot tools with a company's mar...
The accent gap
Drew Harwell,
The Washington Post
Smart speakers (and the virtual assistants they house) offer voice control for so many connected devices it's hard to keep count. Those audio gadgets can also assist with a range of questions -- tha...
It's no secret that Apple's virtual assistant, Siri, doesn't have the best reputation -- especially when you compare it to Google's incredibly smart counterpart. But, the company has been working hard recently to make Siri more useful for those of yo...
We got a sneak peek at Ubisoft's gamer-centric virtual assistant this past January, but it was only out in Canada in a sort of soft launch. Now, the helpful chatbot named Sam — part of the Ubisoft Club mobile app — is available to everyon...
We've been expecting voice-powered virtual assistants in financial apps for a while now — Bank of America started developing its own back in 2016. Dubbed Erica, the virtual assistant is now ready to roll out to the bank's 25 million mobile clie...