Tag Archives: WaterDamage
Samsung and AT&T exchanging water-damaged Galaxy S4 Active handsets (update: confirmed)
Bummed because your Galaxy S4 Active didn't hold up as advertised while you were swimming laps? Well, it seems like Samsung and AT&T may be offering a solution: a chance to exchange those water-logged handsets. Thanks to a tipster, Phone Arena has learned that the swap will take place, but only for handsets purchased directly from the carrier or its retail shops. That's right, even if the smartphone in question's Liquid Damage Indicator (LDI) has turned positive, it's still covered. Those who have suffered physical damage, though, will still be forced to consult the usual channels for a replacement. We've reached out to AT&T for confirmation and we'll be sure to update here once we catch a reply.
Update: AT&T has confirmed to us that the exchange program exists, but we're still awaiting details on how exactly consumers will be able to make the swap.
Filed under: Cellphones, Samsung, AT&T
Source: Phone Arena
Apple agrees to $53 million settlement for some iPhones, iPods denied warranty coverage
Documents have been filed in the United States District Court for the Northern District of California for a $53 million settlement between Apple and customers denied warranty coverage on their iPods and iPhones due to water damage. The case is due to Apple's policy not to extend warranty coverage on devices where the indicator tape inside them showed exposure to liquids, however plaintiffs in the class action lawsuit argued the indicator could change color due to moisture or humidity. Apple does not acknowledge any wrongdoing in the settlement, which is still awaiting approval from the court, however customers with warranty claims denied prior to June 2010 (iPod touch) or December 31st, 2009 could be eligible for as much as $300 depending on the device owned and how many claims are filed. The scenario the plaintiffs cite is just the kind of thing we worried about back in 2006, and will probably remain in the back of our minds if we need to have any of our hardware serviced in the future no matter how much Apple and others work on more advanced detection systems.
Filed under: Cellphones, Mobile, Apple
Via: Phone Arena, CNET
Source: Bloomberg, Wall Street Journal, Wired
Apple still trying for water damage indicator patent, drop-prone device owners twitch (update: granted)
Apple has already sought to patent some elaborate water damage detection methods, but it's also a fan of the classics. That must be why it's still attempting to patent a water detection method that it's been seeking since December 2006, just a month before the iPhone went public. The concept is a simple one that you'll find in many iPhones (and other iOS devices) so far: water-reactive, color-changing tape positioned in a device such that the Genius Bar staffer can see that your device took a dive in the swimming pool without having to tear the phone open. Mercifully, the patent factors in a membrane to prevent an overly humid day from triggering a false positive. There's still no immediate clue as to whether or not Apple will receive the patent, which strikes us as odd for a technology that's been used in the field for so long -- not that the company has needed the USPTO's blessing to void the warranty (or offer a rare free replacement) for more than a few waterlogged iPhones over the past five years.
Update: After a little fine-tooth comb inspection, we've found that this is the long-awaited granting itself, not just a continuation. Apple will be happy, although others trying to use a similar water detection system will be turning red... for reasons besides getting wet.
Apple still trying for water damage indicator patent, drop-prone device owners twitch (update: granted) originally appeared on Engadget on Fri, 06 Jul 2012 09:40:00 EDT. Please see our terms for use of feeds.
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